If you have changed your address or even your company name and you need to enter these changes into our system, there are two ways to do so, each time depending on the specific change required.
- Change billing information by editing an existing contact
- Change billing information by adding a new contact
Please note:
If a proforma invoice has already been issued and you wish to change your billing details, you will need to request a new proforma invoice from our customer support team once the change has been completed. You can then use the details from the newly issued proforma invoice to make the payment.
Follow these steps to edit only your e-mail, address, date of birth, or mobile phone number.
1. Log in to your customer administration at
https://admin.forpsi.com/.
2. According to the image below, click the "
Contact list" link.
3. Select the contact whose data you want to edit from the list. Click on its ID (number).
4. Set the new data and confirm by pressing the "Save changes" button. Note: The change will be reflected in all services for which the given contact is set.
5. If a proforma invoice was issued to the original contact (before the change), ask for a new proforma invoice to be sent. We will need an authorized request for this request.
An authorized request is created as follows:
https://support.forpsi.com/kb/a2984
If the name of the company, ID number has changed or you are interested in a complete replacement of the invoicing contact for another one, follow the process of adding a new contact.
1. Log in to your customer administration at
https://admin.forpsi.com/.
2. According to the image below, click the "
Add a new contact" link.
3. Fill out the form to register a new contact.
4. Then please send us the ID of the new contact, which will be sent to your e-mail, given in the registration form, in an authorized request. Please indicate in the message for which services you wish to set this new contact as invoicing contact.
An authorized request is created as follows:
https://support.forpsi.com/kb/a2984
5. If a proforma invoice was issued to the original contact (before the change), do not pay it. Wait for a new one to be sent. You will receive it on a new invoicing contact's e-mail address.